![]() This is commonly done in enterprises that have direct relationships with Apple or use utilities like Apple School Manager. One is if the device is setup for automatic enrollment an enterprise or management company can set it that as soon as the machine is turned on and has an Internet connection, these profiles can be installed automatically during the Mac’s own setup process. ![]() These profiles can be installed one of two ways. These tools are really powerful, which is why Apple has restrictions about who can use them and when, lest some company abuse them outside their intended use. They also allow companies to get information about devices such as hard drive usage, apps installed, and so on. This could be things like making sure apps like the antivirus to already have the permissions necessary to scan the entire hard drive, preventing certain features from being enabled such as a user’s personal Apple account or Find My, or allow a business to remotely wipe or lock a machine in the event it goes missing. Profiles are tools that enterprises can manage devices and enable or disable features as needed. I do not want to take away from the great benefit that the members of the forum provide. I have links at the bottom of this article to the primary Forum sources I used when troubleshooting our own issue, so you can go back and read through them as well. That said, credit is due where it is due. The reason I’m writing this because some of the solutions are scattered about the forums as well as the potential reasons for these things, so I wanted to provide one streamlined guide to this error. We got help from the JAMF Forums, which are absolutely a fantastic resource. I’m absolutely must mention that these solutions were not things we came up with purely on our own. I’m going to walk you through first what profiles are, what could have caused the issue in the first place, and then a few different methods that we found worked to help use resolve the issue depending on the nature of the issue. ![]() The error read: Profile Installation Failed – New Profile Does Not Meet Criteria to Replace Existing ProfileĪfter some research and troubleshooting, we were able to find workarounds to get the machines back into the system correctly. Our initial thought was to re-enroll the machine into our enterprise system, yet when trying to do so the machines would throw an error when attempting to install the new profiles. ![]() For most users, it started when they either couldn’t open JAMF’s Self Service app or updates pushed through said Self Service app weren’t going through. Recently in my IT, some of the techs I work alongside started noticing an error with some machines with messed up JAMF configurations, which is an Apple-focused device management suite for businesses. ![]()
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